We take over all buyer communication on Amazon, eBay, ManoMano and other platforms. No more platform warnings for late replies. You focus on selling — we protect your account.
Pick the situation that applies to you — we'll show exactly how Marketplace365 eliminates it.
Amazon monitors Response Rate, Late Response Rate and Customer Dissatisfaction Rate in real time. Crossing a threshold triggers a warning. A second warning means suspension risk. A-to-z claims automatically penalise your account if you don't respond in time. There is no margin for error here.
eBay sellers face high buyer expectations shaped by years of C2C interactions. Buyer Protection means slow or unclear communication escalates rapidly into formal disputes against your account. Selling across Germany, UK, France and Italy at the same time — without dedicated native-language agents — is a recipe for falling seller scores.
Every order generates questions and complaints. If you rely on one person, seasonal temps or handle it yourself — your metrics will drop exactly when Amazon and eBay are watching most closely and the stakes are highest. Hiring for 6 weeks makes no sense. We are already ready.
Each platform has its own response rules, its own messaging panel, its own penalties for delays and its own suspension thresholds. One person cannot handle everything simultaneously — especially when one platform has a sale running and another is seeing a wave of complaints.
Hiring, training and managing support agents takes time and money you don't have. In the meantime metrics deteriorate, customers grow impatient, and you're stuck in the inbox instead of growing your business. Outsourcing is not a luxury — it's a cost calculator.
We stand behind the corporate infrastructure of Salesupply — and we do things no freelancer or small agency can.
A-to-z claim filed by a French buyer? Our agent calls them in French — same day. A buyer who gets a phone call in their own language withdraws the complaint. Withdrawn claim = zero impact on Account Health. Email can't do that.
Germany, UK, France, the Netherlands, Poland — we respond in the buyer's language without translators and without delays. One partner, multiple markets, one SLA.
Marketplace365 is part of Salesupply — one of Europe's largest e-commerce outsourcing operators. ISO-grade processes, contractual SLA with financial liability, professional indemnity insurance.
Expanding to ManoMano, Cdiscount, OTTO or Mirakl? We continuously build integrations with new marketplaces. No new vendor search — we're already ready alongside you.
Every metric below comes from active client accounts — not forecasts. Auditable on request.
No lengthy tenders. No 6-month implementation projects. From audit to first handled message — in 4 weeks.
We analyse your current support setup — message volumes, response times, platform SLA compliance, cost per contact. Zero commitment. You leave the audit with a clear picture of where you're losing metrics and money — regardless of whether you work with us.
Based on the audit we design a solution built for your platforms, volumes and seasonality. You choose your pricing model: per-ticket (predictable cost) or per-hour (flexible). No "one size fits all" packages.
We build the knowledge base, train a dedicated team and go live — typically within 4 weeks. SLA contractually guaranteed from day one. Growing? We scale with you — new platforms, new markets, Q4. No renegotiation.
A real client story — data changed at the client's request.
An electronics distributor from Warsaw, active on Amazon DE and FR (~8,000 orders/year). Account Health below threshold — 4 undeserved A-to-z claims escalated by French buyers, no Amazon response to emails for 3 weeks.
French buyers filed A-to-z claims after non-delivery (carrier fault). The client tried to resolve the issue via email for 3 weeks — without result. Account on the edge of suspension.
Within 48h of the brief, our agent called Amazon Seller Support — in French, with complete delivery dispute documentation. Each of the 4 claims escalated to the Account Health department with a full case file.
Verified client reviews · Average rating 4.9/5
A question not answered here? Ask it during the free audit.
Book a free 30-minute audit call. We'll show you exactly where you're losing metrics and money — in SLA performance, marketplace rankings and support costs. You leave with an action plan, regardless of whether you decide to work with us.