We take over all buyer communication on Amazon EU — Buyer-Seller Messages, A-to-z claims, returns, and phone escalations to Amazon Seller Support. 7 markets, 365 days a year.
Amazon monitors Order Defect Rate, Late Shipment Rate, and Pre-fulfillment Cancel Rate in real time. Every threshold breach generates a warning — the next one risks account suspension.
Regardless of your fulfillment model, your account needs daily buyer communication management across every active market.
Technical questions, compatibility, specifications — Amazon buyers expect fast answers before purchasing.
High return rates, size and ingredient questions — support requires knowledge of regulations across EU markets.
VAT invoices, product advisory — especially important on DE and PL markets with strong B2B segments.
Marketplace365 covers Amazon PL, DE, FR, ES, IT, and UK simultaneously — in every buyer's language, within the timeframes Amazon requires.
We support sellers on every Amazon EU market — in the local language, with full awareness of Account Health implications.
Onboarding takes a few days. We start with a no-commitment account analysis.
We review your Amazon accounts (markets, FBA/FBM, product categories), Account Health Score, BSM volume, and A-to-z claim history. We identify the areas generating the most risk and consuming the most team time.
We agree on which areas we cover: BSM, A-to-z claims, returns, phone escalations, Performance Notifications. We define support languages, escalation procedures, and reporting rules for your account.
We build a working model aligned to your processes and begin supporting buyers on your selected EU markets. The scope scales as your volume, markets, or product range grows.
| Aspect | Amazon | eBay | ManoMano |
|---|---|---|---|
| Best fit for | Broad EU sales, FBA/FBM, many product categories | Electronics, collectibles, parts, cross-border EU | DIY, garden, home improvement, renovation |
| Typical CS challenges | Account Health, A-to-z claims, suspension risk | Buyer Protection disputes, multilingual comms, seller ratings | Technical questions, compatibility, local return regulations |
| How MP365 helps | 24h coverage in 7 languages, phone escalations to Amazon SS | Multilingual support across 9 EU markets, dispute management | Expert support in 6 languages, technical & post-sale handling |
Yes. We support sellers on Amazon PL, DE, FR, ES, IT, UK, and SE — in the local language of each market. We can start with a single market and expand coverage as your EU sales grow.
Yes. We support the full communication cycle around A-to-z claims — from the initial response, through gathering delivery dispute documentation, to direct phone escalation to Amazon Seller Support. Phone escalations are typically resolved within 48–72 hours.
Our agent calls Amazon Seller Support directly — in English, French, or German, depending on the market — and conducts the conversation on behalf of your account. Cases that sit in the contact form queue for weeks are typically resolved by phone within 48–72 hours.
We guarantee responses within 24h, which meets and exceeds Amazon's 72h requirement. In practice, our average response time is under 18h — including weekends and public holidays.
Yes. Both models have different inquiry profiles — FBA generates more delivery status and INR claim questions, while FBM requires strict monitoring of response windows and return handling. We tailor our processes to your fulfillment model.
Yes. We support communication with Amazon around Performance Notifications — including structuring responses and preparing Plans of Action for accounts that need to appeal a platform decision.
Yes. Coverage is available year-round, including weekends and public holidays — when your internal team operates at reduced capacity and buyers are still placing orders and filing cases that require a fast response.
Let's talk about the Marketplace365 model. 30 minutes — no commitment.
Book a free consultation →Tell us about your Amazon markets, fulfillment model, and Account Health challenges. We'll prepare a quote tailored to your scale.